Press Releases


September 19, 2018    •    2 min read


Law Firm Innovation. Lightbulb and the word innovation.(Akron, OH, September 12, 2018) – In a recent BTI report, corporate counsel designated Buckingham, Doolittle & Burroughs, LLC as a Client Experience Innovator. This recognizes Buckingham as a firm making strategic changes in client service to deliver a world-class client experience.


Listed among leading National and International firms, Buckingham has implemented new processes and protocols over the last two years  with the sole objective of enhancing the experience clients have when partnering with the Firm.


In early 2017, Buckingham launched its Client Service Promise and introduced new client intake initiatives, client retention programs and appreciation offerings for existing clients.  These programs were made for, and informed by, the Firm’s clients.

“Buckingham continually strives to develop and implement new, innovative ways to elevate the client experience and to offer valuable benefits that fit the needs and wants of our clients. We do this because although we help businesses, at the heart of it all we impact people; a job we do not take lightly,” said Jennifer Carro, Director of Client Experience & Business Strategy. “The types of service offerings we have developed aim to create a customized experience, drive efficiency, and exceed expectations.”


BTI Consulting is known for its research focused on uncovering C-level executive views – from how they think about hiring, client service, and firm brands to how their service providers use technology and gain their loyalty. This survey, which is the basis of the BTI report, took an in-depth look at how corporate counsel rank law firms and legal services providers in client experience innovation. BTI performs research in 42 countries with client sizes ranging from small partnerships to Fortune 10 organizations.


About Buckingham, Doolittle & Burroughs:

Buckingham is a corporate law firm that counsels Middle Market executives and business leaders all over Ohio and beyond. With offices in Canton, Akron, and Cleveland, Buckingham offers clients Business “Law Re-Imagined” through sophisticated and practical legal services.  Our new Stark County office reflects that commitment. Serving the region for over 100 years with nearly 70 attorneys, Buckingham’s mission is to deliver meaningful experiences through the practice of law, exceed expectations in terms of service, counsel and business sense, and to offer continuous value to the industries, communities and clients they serve. Visit bdblaw.com to learn more.




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